Pair Team

We Help You Find and Keep a Home.

If you have Medi-Cal and are struggling with housing, Pair Team is here. Your care team will help you find shelter, apply for housing, and stay supported every step of the way — at no cost to you.

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Two people holding hands in support

Find Your Next Home — We Navigate It With You.

  • Housing and Food Navigation

    Your care manager helps you find emergency shelter, apply for transitional or permanent housing, connect to rental assistance programs, and stay on track through every step until you have stable housing.

  • Your Dedicated Care Manager

    You get a dedicated care manager who knows your situation and stays with you — from your first call through finding housing and beyond. They handle the calls, paperwork, and referrals so you don't have to figure it out alone.

  • Support While You're Getting Housed

    We keep your health on track even while your housing situation is in transition. Your care team coordinates doctor appointments, medications, mental health support, and specialist referrals — so health issues don't become another barrier.

  • Reach Us Quickly by Phone or Text

    Housing situations change fast. Your care manager is reachable by phone or text, and is available to answer questions, find shelter options, or connect you to additional support and resources quickly.

What is ECM Housing Support?

ECM is a free Medi-Cal benefit that gives you a dedicated care manager to help you get housed. Here's what that means in practice:

Finding emergency shelters, transitional housing, or permanent housing options for your situation

Helping you apply for rental assistance, housing vouchers, and supportive housing programs

Coordinating with landlords, shelters, and housing agencies on your behalf

Keeping your healthcare, medications, and appointments on track during housing transitions

Connecting you to food, transportation, and other support along the way

Do I Qualify?

If you have Medi-Cal and are experiencing housing instability, managing a chronic health condition, or need extra support navigating healthcare and daily needs, Pair Team may be able to help — at no cost to you. Check your eligibility and find out if you qualify within 24 hours.

  • Medi-Cal Coverage

    Available for members with any California Medi-Cal managed care plan

  • Housing Support Needs

    Support for people who are unhoused, staying in shelters, temporarily staying with others, or at risk of losing housing

  • Ongoing Health Needs

    Designed for people managing chronic health conditions, mental health needs, or other complex care challenges

Who Is Pair Team?

Pair Team specializes in helping Medi-Cal members with housing instability get stable, safe housing. Our care managers have deep experience navigating California's housing system — from emergency shelters to rental assistance programs to permanent supportive housing. You'll be matched with one dedicated care manager who stays with you for the long haul, and a clinical team that keeps your health on track every step of the way.

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A Pair Team care manager working with a patient

Ready to Get Started?

Pair Team helps connect Medi-Cal members to housing support, healthcare coordination, mental health resources, and ongoing care — all at no cost to eligible members.

Check Eligibility