211 + Pair Team
Extending the front door of the safety-net into ongoing care.
211 connects people to services, but those with the highest needs require ongoing, coordinated care. That's where Pair Team comes in.
Whole-person care for complex Medicaid patients
Pair Team partners with 211 to convert high-need callers into actively managed patients through Medi-Cal Enhanced Care Management — combining technology, community health workers, and clinical expertise.
Technology-Enabled Medical Group
A purpose-built medical group serving complex Medicaid populations through AI-powered care coordination and a clinical team that can prescribe, monitor, and act.
CHW-Led, Clinician-Backed Care Teams
Community health workers are the foundation of every patient relationship, supported by a full clinical team of NPs, RNs, and LCSWs when escalation is needed.
Ongoing Support Across Every Need
We address medical, behavioral, and social needs together. Food, housing, transportation, mental health, and clinical care — all in one coordinated program, because health outcomes depend on the full picture of someone's life.
Designed to integrate seamlessly into 211 workflows
A lightweight process built to fit inside your existing 211 workflow — no heavy lift, no new infrastructure. Just faster, better outcomes for your highest-need callers.
Caller Identified with High-Acuity Needs
211 specialists identify callers with complex medical, behavioral, or social needs that go beyond what a standard referral can address.
Lightweight ECM Screening
A brief, structured screening is completed in approximately 90 seconds — minimal disruption to the 211 call flow, maximum signal for Pair Team's intake.
~90 secondsRapid Outreach and Enrollment by Pair Team
Pair Team takes it from there — reaching out to the caller, completing enrollment, and beginning active care management through Enhanced Care Management.
